AirPods Replacement, Service, and Repair
Learn more about AirPods service options, warranty, and pricing in the United States.
What are the service options for my AirPods?
Carry-in repair.
Take your AirPods to an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your proof of purchase or original AirPods box along with your original AirPods. If you have AirPods or AirPods Pro, bring your Charging Case with you.
Mail-in repair:
Mail your AirPods to us with a prepaid shipping box provided by Apple. For AirPods or AirPods Pro, please include your Charging Case. You'll receive a letter from Apple with additional instructions.
Contact Apple Support.
You can also discuss your service options with an Apple Support advisor by phone. You'll need your serial number. For AirPods or AirPods Pro, you can find it on your Charging Case on the underside of the lid.
Learn more about your AirPods
How to find your AirPods serial number
Get ready for service
How long will my AirPods service take?
You should receive your replacement AirPods or Charging Case within a week.
How much does it cost to repair or replace my AirPods?
If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.
The prices for damage, battery service, and lost AirPods shown here are for service by Apple. Pricing and terms might vary at other service providers.
AirPods and AppleCare+
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.
If you don't have AppleCare+, you'll pay the out-of-warranty fee.
Check your coverage status
Learn more about AppleCare+ for Headphones
Replace a lost AirPod
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below.
AppleCare+ for Headphones does not cover lost or stolen AirPods.
| AirPods Pro | Lost fee |
|---|---|
| AirPods Pro | $ 89 each |
| Wireless Charging Case for AirPods Pro | $ 99 |
| MagSafe Charging Case for AirPods Pro | $ 99 |
| AirPods | Lost fee |
|---|---|
| AirPods (3rd generation) | $ 69 each |
| AirPods | $ 69 each |
| Charging Case | $ 59 |
| Wireless Charging Case | $ 79 |
| MagSafe Charging Case | $ 79 |
All prices are in U.S. dollars. Out-of-warranty and lost fees are subject to tax and a shipping fee of $ 6.95.
Not sure if it’s lost? Locate lost AirPods.
Damaged AirPods
If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.
If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.
| AirPods Max | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods Max | $ 29 |
Ask your service representative |
For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.
| AirPods Pro | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods Pro | $ 29 |
$ 89 each |
| Wireless Charging Case for AirPods Pro | $ 29 |
$ 89 |
| MagSafe Charging Case for AirPods Pro | $ 29 |
$ 89 |
| AirPods | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods (3rd generation) | $ 29 |
$ 69 each |
| AirPods | $ 29 |
$ 69 each |
| Charging Case | $ 29 |
$ 59 |
| Wireless Charging Case | $ 29 |
$ 69 |
| MagSafe Charging Case | $ 29 |
$ 69 |
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95.
Battery service
If your battery has a manufacturing issue and it’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service it for no additional cost. If your battery issue isn’t covered, we offer battery service for a fee. The Apple Limited Warranty doesn’t cover wear from normal use.
If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.
| AirPods | Covered by AppleCare+ | Battery service fee |
|---|---|---|
| AirPods Max | $ 0 | $ 79 |
| AirPods / AirPods Pro | $ 0 | $ 49 each |
| Charging Case, Wireless Charging Case (all) | $ 0 | $ 49 |
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95.
Not sure if you have a battery issue? Get help charging your AirPods.
AirPods Pro ear tips
If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.
If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no shipping fee.
Get ready for service
When you return your AirPods for service, you'll need to take some additional steps, such as:
- Returning your Charging Case with your AirPods or AirPods Pro. We need the case as part of your service. You don't need to include the Smart Case that comes with AirPods Pro Max.
- Removing the ear tips from your AirPods Pro. Keep them, because we won’t be able to return them to you.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your AirPods and the Apple-branded accessories that come with them against manufacturing issues for one year beginning on the purchase date. You may also have consumer law rights.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Read the Apple Repair Terms and Conditions
Read the Apple privacy policy
